Employer:Headquarters Allied Joint Force Command Naples (HQ JFC Naples)
Place of work: Giugliano in Campania, Località Lago Patria (NA), Italy
Job Title:Family Support Center Administrative Assistant
Branch:Management Directorate, Base Support Group
Section:Family Support Section
Job Profile:Level 3
Type of employment:Full time job
Type of contract:Indefinite duration contract
Basic Pay: € 2.262,00
Eligibility for employment:In line with current legislation and in accordance with applicable National Collective Labour Agreement
QUALFICATIONS AND EXPERIENCE
ESSENTIAL
Education
Higher Secondary Education Diploma
Language Skills
English at NATO SLP Level 3322 (Professional in listening and speaking, Functional in reading and writing)
Italian at SLP Level 4444 (Expert)
Work Experience and/or Skills
Two (2) years of function-related experience in running administrative procedures interacting with Public Authorities and service providers.
One (1) year of experience assisting customers with lease contracts, dealing with maintenance companies and relocation services;
Experience working with databases in compliance with Italian privacy regulations;
Extensive computer skills, including working familiarity with Microsoft applications (word, excel, PowerPoint, presentations, etc.).
Experience handling official correspondence, including public mail, courier services, and private delivery companies
DESIRABLE
Education
Bachelor’s degree in any related fields.
Training
European Computer Driving License (ECDL).
Language Skills
English at NATO SLP Level 3333 (Professional).
DUTIES
The incumbent performs the following duties:
Liaises with Italian national and local Public Administration offices for services, including but not limited to Italian Tax Code, enrollment to National Health System, processing taxes, fees, and fine payments to national and local institutions, etc.
Assists with rental agreements, including the review of lease contracts before signature, communication with landlords regarding lease terms, home maintenance, rent payments, additional fees, and dispute resolution.
Supports customers in managing utilities and dealing with electricity, gas, and water providers, including issue resolution through formal and informal channels, service upgrades, and contract termination.
Assists customers to communicate with telecommunications providers, interacting with companies for contract management, service appointments, issue resolution, and account modifications.
Helps customers in dealing with maintenance companies, trusted technicians, artisans, and handymen.
Assists with relocation service providers to facilitate both international and local moves, ensuring compliance with required bureaucratic procedures.
This position reports to the Family Support Center Manager
PERSONAL ATTRIBUTES
Excellent customer service skills with a strong ability to manage complex administrative processes and efficiently resolve issues. The ideal candidate should possess exceptional problem-solving skills, a proactive mindset, and the ability to support customers in navigating bureaucratic procedures and service-related challenges with professionalism and efficiency.
Strong aptitude for technology and digital tools, with the ability to quickly learn and effectively. The candidate should demonstrate a flexible and forward-thinking approach to technological advancements, ensuring continuous learning and adaptation to new digital solutions that enhance efficiency and service quality.
The candidate should possess technical expertise in home internet solutions, enabling them to assist customers in selecting the most suitable technology based on their needs. Additionally, they should have a strong understanding of mobile network technologies and quality standards across various providers to ensure optimal service recommendations.
This position requires excellent communication skills, adaptability, and a proactive approach to problem-solving in a dynamic, customer-focused environment, with a strong emphasis on flexibility, resilience, and the ability to embrace change effectively.
