Operation & Maintenance (O&M) Technician

JOB TITLE: Operation & Maintenance (O&M) Technician

LOCATION: Pristina, Kosovo

NATO GRADE: MCIV3

The NATO-led Kosovo Force (KFOR) is deployed in Kosovo to help maintain a safe and secure environment and freedom of movement for all citizens, irrespective of their ethnic origin. KFOR is part of the wider international effort to build peace and stability in the area. Headquarters KFOR (HQ KFOR) is based in Camp Film City, Pristina.

The J6 (Telecommunication) Branch provides and manages secure, reliable and redundant Communications and Information Systems (CIS) and Services including information security to support KFOR HQ executing command and control of forces assigned within the HQ structure.

CSE O&M Team acts as liaison between KFOR HQ J6 and subordinate units under COM KFOR, assists KFOR HQ J6 (as the Second Line of Support) in troubleshooting at subordinate units, makes daily service level overview of all networks in KFOR Area of Operation (AOO) to identify weaknesses for a high level of network integrity. Prepares daily SITREP in KFOR AOO and in case of any CIS outages prepares reports and send it to J6 Service Desk.

Principal duties:

·           Documents and audits CIS installations in KFOR remote sites.

·           Together with team members, manages physical environment of CIS infrastructure.

·           Cooperate with and provide assistance to CIS support staff in installing and servicing CIS assets.

·           Undertakes routine installations and de-installations of end user hardware and/or software.

·           Performs troubleshooting of existing CIS support which may include network connectivity, various aspects of client systems configuration, etc.

·           Performs cable patching between patch panels and switch port, labelling of existing cables.

·           Provides assistance to cable team in troubleshooting cable related incidents, installing and repairing cabling.

·           Assists the preparation of maintenance plans.

Other additional duties:

·           May be required to deploy on operational tasks, or to undertake operational TDY assignments elsewhere.

·           May be required to perform similar duties elsewhere within the organisation as directed.

·           Performs other related duties as directed by Chief O&M Team.

·           May be included in network and system watch-keeping shift.

The work is normally performed in a normal NATO office-working environment. Normal Working Conditions apply.

The employee may be required to perform a similar range of duties elsewhere within the organization at the same grade without there being any change to the contract. The incumbent may be required to undertake TDY assignments, both within and outside NATO boundaries.

The required qualifications are:

·                English language – Candidate will be required to have a good level of speaking, reading, writing, and listening in English. Candidates who are shortlisted for the position will be administered a language test.

·                College degree or two year post-secondary vocational education in Information and Communication Technology or related fields.

·                Two years hands on experience in installing, managing and troubleshooting of Microsoft Windows based client systems connected to enterprise network.

·                Basic knowledge in networking, familiarity of OSI model, network topologies, IP addressing.

·                Familiarity with widely used Copper and Optical Fiber Cabling used in data communication and ability to distinguish the types of fiber optic cables and interface types.

·                Experience on rack mounted uninterrupted power supplies.

·                Related field experience in operation, administration and maintenance of digital and IP based telecommunication devices.

The desired qualifications are:

·                Four year experience in Windows client operating systems, office applications, etc.

·                Working knowledge of crypto material and usage of security classifications.

·                Working knowledge on phone systems installation and troubleshooting

·                Working knowledge on satellite communication equipment

·                Knowledge about Video Tele Conferencing Equipment.

·                Experience in an international organization in an IT support role

·                Advanced training in information systems and data communications related subjects

·                Completion of Windows Operating System Fundamentals Course

The required personal attributes for the successful candidate:

·                The ability to maintain social, organizational, and ethical norms in job-related activities;

·                Ability to develop teamwork and maximize resources within a group to give most effective achievement of group objectives.

Problem Solving:

·                Routine day-to-day duties supporting the organization.

Managerial Responsibilities:

·                Work performed with standard procedures and instructions and under close supervision.

Professional Contacts:

·                Maintain professional contacts with others limited to the exchange of information requiring normal courtesy and effectiveness in dealing with others.

Nationality Requirements:

Applicants must be nationals of NATO member nations.

Information on Employment Conditions (this is provided as a guide only and is not meant to be an exhaustive list)

Before any appointment is confirmed, the preferred candidate will be required to obtain a NATO Security Clearance and to successfully pass a medical examination certifying fitness to work.

The successful candidate will be offered a 12-month contract, which may be renewed yearly up to a maximum period of six (6) years and subject to satisfactory performance and the continued operational need/funding for the position.

Candidates have to apply electronically in NATO Talent Acquisition Program through following link: https://nato.taleo.net/careersection/2/jobsearch.ftl?lang=en

Please be aware that a Selection Board will only assess the information provided in the job submission form, including the answers to the pre-screening questions and description of your work experiences (Attachments are supporting documents and should not be referred to in the job submission).

Please complete Work Experiences as comprehensively as possible, whereas tailor your answer to pre-screening question, i.e. provide summary information related to the requirements of the position. Your answers should reflect genuine information from your education background and job experience in line with information on your application. Don't copy and paste information from your application when answering pre-screening questions.

Only candidates meeting ALL essential required qualifications will be considered and be assessed in competition with other candidates. Evidence of educational qualifications and/or training certification will be sought for candidates who are invited for interview.

Results are planned to be communicated to the successful candidates in the week commencing 01 September 2025; test and interviews are planned to be organized on week commencing 08 September 2025. The successful candidate is expected to join the organization ASAP.

The starting salary for MCIV-3 is 5,118.00 € per month (exempt from local taxation).

Other employment benefits include:

·                Affiliation to a Group Medical Insurance Scheme (premiums shared between employee/employer).

·                Addition amount of 12% of the basic pay paid by organization for personal pension obligations, plans, and/or schemes.

·                30 days annual leave per calendar year

·                Up to 7 Special leave days

·                Up to 11 days Official/National holidays.

·                An installation allowance equal to one month’s salary (eligible if opting to stay outside of the camp. 50% to be reimbursed if not completing two consecutive years of service).

·                A removal allowance equal to one month’s salary, after having completed at least one year of consecutive service, unless removal expenses are reimbursed by any other source.

·                Travel Expenses paid to take up duty / end of tour from/to your permanent residence.

Additional information:

KFOR is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. KFOR welcomes applications of nationals from all member Nations, and strongly encourages women to apply. Building Integrity is a key element of KFOR’s core tasks. As an employer, KFOR values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.