Principal Technician (Configuration Management)

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. 
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. 
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brain L’ Alleud – Belgium, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join the NATO Infrastructure Services Centre (NISC), which is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. NISC provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources.

We are looking for a driven and enthusiastic Principal Technician (Configuration Management) who will take on the following roles and responsibilities, amongst others:

Risk management
•    Undertakes basic risk management activities.
Data modelling and design
•    Applies standard data modelling and design techniques based upon a detailed understanding of requirements.
•    Establishes, modifies and maintains data structures and associated components.
Configuration management
•    Applies tools, techniques and processes to track, log and correct information related to configuration items.
•    Verifies and approves changes to the Configuration Management Data Base (CMDB) toolset ensuring the protection of assets and components from unauthorised change, diversion and inappropriate use.
•    Ensures that users comply with identification standards for object types, environments, processes, life cycles, documentation, versions, formats, baselines, releases and templates.
•    Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.
Service level management
•    Monitors and logs the status of CM process utilising CMDB provided, compared to that required by service level agreements.
Change control
•    Develops, documents and implements changes based on requests for change related to the managed toolset.
•    Applies change control procedures in regard to the managed toolset.
Sustainability
•    Applies tools, techniques and processes to create and maintain an accurate asset register.
•    Produces reports and analysis to support Configuration Item management activities and aid decision-making.

For a full list of duties, please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

•    3 years of practical experience across all the configuration management disciplines in a configuration management role;
•    Very god technical understanding and experience working with various IT Service Management related tools and technology (like BMC Remedy ITSM Suite v9.1 and above);
•   Good underastanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle);
•    2+ years of experience in managing and administering BMC Remedy CMDB and Discovery solutions;
•    Strong understanding of ITIL framework and CMDB/Discovery best practices
•    Hands-on experience with BMC Remedy ITSM suite, including CMDB, Discovery, Asset Management, and Service Desk modules.;
•    Proficiency in BMC Atrium Core and BMC Atrium Discovery and Dependency Mapping (ADDM) tools;
•   Experience with IT asset management, configuration management, change management processes, network infrastructure, IT systems, and enterprise architecture principles.
•    Fluency in English, both written and spoken

What we offer:

•    Genuinely meaningful work as part of the most successful alliance in history;
•    3 year contract with competitive tax-free salary and household and children’s allowances;
•    Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
•    Excellent private health insurance scheme;
•    Generous annual leave of 30 days plus official holidays;
•    NATO Pension Scheme;
•    Development programs such as professional training, wellbeing, and more

To learn more about NCI Agency and our work, please visit our website.  

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.  

Additional details on the conditions of application can be found via the NCI Agency career site.