Technician (User Access Management)

Who we are:

For 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. 

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. 

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Brussels, Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Brussels, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the NATO Headquarters and International and Military Staff. CSU Brussels enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.

We are looking for a driven and enthusiastic Technician (User Access Management) who will take on the following roles and responsibilities:

•    Logical Access Management (User accounts and groups, etc.) and user group account management on various networks, primarily in Active Directory (including, but not limited to, account creation, deletion and modification);
•    Creation and maintenance of personal and group mailboxes, including distribution lists;
•    Implement and maintain access control configurations on file shares;
•    Troubleshooting of user account related incidents, such as permissions and password problems;
•    Troubleshooting of file share access related incidents;
•    Document processes and procedures;
•    Monitoring of end-user support quality resulting in proposals to improve service quality;
•    Group policy management;
•    Monitoring and resolving incidents and service requests from BMC Remedy (ticketing system);
•    Supports Identity management processes.

For a full list of duties, please review the job description on the NCI Agency career site.

Please note that the internal job title for this role is Technician (Digital Infrastructure.)

About you:

The valuable knowledge and experience that you bring to this role are:

•    Higher vocational training in a relevant discipline with 1 year post-related experience. Or, a secondary educational qualification with 3 years post-related experience;
•    Experience with the support, implementation and management of:
      o    MS Active Directory Administration;
      o    Software Virtualization Solutions (e.g. Microsoft AppV);
      o    Microsoft Group Policy Management;
      o    Microsoft SCCM;
      o    Software Packaging & Deployment solutions.
•    Very good knowledge and experience with operation and maintenance of modern advanced heterogeneous and virtualized ICT technology;
•    Good experience with troubleshooting and providing end users' support;
•    Knowledge of current versions of Microsoft Windows operating systems in a large scale LAN-based client-server environment using Active Directory Services;
•    Current knowledge and recent practical experience of managing and operating a virtual desktop infrastructure (VDI);
•    Very good awareness of security aspects and know how to implement security policies, with a good understanding and knowledge of systems usability; 
•    Good knowledge of mainstream hypervisors;
•    Very good awareness of security aspects and their technical implementation;
•    Fluency in English, both written and spoken.

What we offer:

•    Genuinely meaningful work as part of the most successful alliance in history;
•    3 year contract with competitive tax-free salary and household and children’s allowances;
•    Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
•    Excellent private health insurance scheme;
•    Generous annual leave of 30 days plus official holidays;
•    NATO Pension Scheme;
•    Development programs such as professional training, wellbeing, and more

To learn more about NCI Agency and our work, please visit our website.  

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.  

Additional details on the conditions of application can be found via the NCI Agency career site.