Configuration Manager

Who we are: 

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.  

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.  

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge. 

About the job: 

Based in The Hague, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join The Life Cycle Configuration Management Section (LCCM) of the Service Management and Control (SMC) Branch that supports the Agency in being accountable to the CSO to establish and maintains a lifecycle configuration management (CM) framework for all NCIA supported products and services to ensure consistency of product performance, functional and physical attributes with its requirements, design and operational information throughout its lifecycle. LCCM is the agency wide owner of the lifecycle CM processes and maintains the enterprise PLM application. 

We are looking for a driven and enthusiastic Configuration Manager who will take on the following roles and responsibilities: 

• Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions.
• Puts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records.
• Monitors and logs the actual service provided, compared to that required by service level agreements.
• Liaises with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.
• Assesses and analyses release components for input to release scheduling.
• Maintains and administers tools and methods for software delivery, deployment and configuration.

For a full list of duties, please review the job description on the NCI Agency career site. 

About you: 

The valuable knowledge and experience that you bring to this role are: 

• A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post; 
• 2 years of practical experience across all the configuration management disciplines in a life cycle configuration management role; 
• Strong technical understanding and experience working with various PLM and IT Service Management related tools and technology (like BMC Remedy ITSM Suite v9.1 and above); · 
• Practical experience with life cycle configuration management policy, processes and procedures; 
• Experience with ITIL change and configuration management best practices; 
• Practical experience with database development (primarily SQL on ORACLE platforms) and programming of respective web interfaces (primarily JAVA and .NET); 
• Fluency in English, both written and spoken.  

What we offer: 

• Genuinely meaningful work as part of the most successful alliance in history; 
• 3 year contract with competitive tax-free salary and household and children’s allowances; 
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; 
• Excellent private health insurance scheme; 
• Generous annual leave of 30 days plus official holidays; 

• NATO Pension Scheme; 
• Development programs such as professional training, wellbeing, and more 

To learn more about NCI Agency and our work, please visit our website.   

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.